1. INTRODUCTION

Ekatraa Assistance Private Limited (“Ekatraa”) is committed to protecting your personal data and privacy. This Privacy Policy is in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. DATA WE COLLECT

2.1 Personal Data

2.2 Transaction Data

2.3 Technical Data

3. PURPOSE OF DATA PROCESSING

We collect and process data to:

4. LEGAL BASIS (DPDP COMPLIANCE)

Data is processed based on User Consent, Performance of contract (service delivery), and Legal obligations (compliance requirements).

5. DATA SHARING

We may share your data with Vendors (for service fulfilment), Payment gateways, and Government authorities (if required by law). We do not sell personal data.

6. DATA RETENTION

Your data will be retained as long as necessary for service purposes or as required under applicable laws.

7. USER RIGHTS (DPDP ACT)

You have the right to Access your data, Correct inaccurate data, Request deletion, and Withdraw consent. Requests can be made via contact details below.

8. DATA SECURITY

We implement reasonable security practices, including Encryption, Secure servers, and Access control. However, no system is completely secure.

9. CONTACT DETAILS

For privacy-related concerns, contact: