Ekatraa Support

How can we help you?

At Ekatraa Assistance Private Limited (Ekatraa), we're here to help. Whether you have questions about bookings, payments, your account, or privacy, our support team is ready to assist you.

Customer Support

Contact Us

Choose the contact option that best matches your query. We usually respond to emails within a few business days.

General Support

For app-related queries, bookings, or general assistance.

care@ekatraa.in

Privacy & Account Requests

For privacy concerns, data requests, grievances, or account deletion.

grievance@ekatraa.in

Phone Support

If we're unable to answer, please email care@ekatraa.in.

+91 98302 14489

Registered Office

522/3199, Behera Sahi, Nayapalli, Bhubaneswar, Odisha – 751012, India

Payments & Transaction Privacy

Your payment security is important to us. All payments made through the Ekatraa app are securely processed by trusted payment partners. We never ask you to share your full card number, CVV, or banking details through email, calls, or chat.

Use Safe Payment Practices

  • Complete payments only through the official Ekatraa app or authorised payment links.
  • Never share sensitive payment information outside our official channels.
  • We retain only the information required to process transactions, resolve disputes, prevent fraud, and meet legal obligations.
  • If you notice an incorrect or unauthorised payment, email care@ekatraa.in with your transaction details for assistance.

Booking Changes, Cancellations & Refunds

Cancellation and refund policies may vary depending on the event, vendor, and booking status.

To request a cancellation, booking modification, or refund, contact care@ekatraa.in and include:

  • Registered mobile number
  • Booking or order reference
  • Email address linked to your account

Approved refunds are processed according to the applicable policy. The time taken for the amount to reach your account depends on your bank or payment provider.

Account Deletion

You can request the deletion of your Ekatraa account and associated personal information at any time.

How to Request Account Deletion

  • Email: grievance@ekatraa.in
  • Subject: Account Deletion Request – Ekatraa App
  • Include your registered mobile number and email address.

After verification, we'll process your request and confirm once your account has been deleted or your data has been anonymised where applicable. Please note that certain records may be retained where required by law.

Privacy Policy

For more information about how your information is collected and protected, please refer to the Privacy Policy available in the Ekatraa app and on our website.

Vendor Support

Contact Us

Need help with your vendor account or bookings? Our support team is here to assist.

General Support

care@ekatraa.in

Privacy, Grievances & Account Deletion

grievance@ekatraa.in

Phone Support

+91 98302 14489

Registered Office

522/3199, Behera Sahi, Nayapalli, Bhubaneswar, Odisha – 751012, India

Payment & Transaction Security

  • Vendor payments are securely processed through trusted payment partners.
  • Never share complete card details or CVV.
  • Always use the official Ekatraa payment process.
  • If you believe a payment is incorrect or unauthorised, contact care@ekatraa.in with your payment details.

Booking Changes & Refunds

Refunds and cancellations depend on the vendor policy, service, and booking stage.

For assistance, email care@ekatraa.in with your registered mobile number and booking reference.

Vendor Account Deletion

To permanently delete your vendor account:

  • Email: grievance@ekatraa.in
  • Subject: Account Deletion Request – Ekatraa Vendor App
  • Include your registered mobile number and email address.

Vendor App users can also submit a request through the Vendor Account Deletion form.

Vendor Privacy Policy

Learn more about how vendor information is collected, stored, and protected by reviewing the Ekatraa Vendor Privacy Policy.